FAQ
Below are some frequently asked questions. We greatly need your support. If you have any questions or suggestions, please feel free to email us: customercare@tasdise.com
Q: What are your working hours?
A: Work Monday-Friday 9 Am-6 Pm CST. Closed on Saturdays, Sundays and holidays. Because of the time difference, we promise to reply to your mail within 1-2 working days.
Q: Can I buy something in this store?
A: Yes, you can. We will ship it to your US address.
Q: After I place my order, how long until it arrives?
A: It will usually take 5-7 working days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
But because of Covid-19, there are occasional delivery delays. Please understand this force majeure. If you find your package is delayed, please contact us to check.
Q: Where do you ship from?
A: We will ship from the US warehouse. Currently, we only have warehouses in the United States, and we are also actively building local warehouses in other countries, so please keep an eye on our news list.
Q: How do I cancel my order?
A: Please contact us at customercare@tasdise.com. Same-day cancellations are possible, but we can't guarantee a successful cancellation. If the cancellation fails, please reject the package or send it back.
Q: How can I return my Tasdise product?
A: Please confirm whether your order complies with the 30-day return policy. For details, please refer to our terms: Return Policy. Please email us at customercare@tasdise.com to get a return shipping label.
Q: How can I pay?
A: We accept all Major Credit Cards and Paypal.
Q: Is Checkout on this site safe and secure?
A: You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q: Who can I contact if I have a problem with my order?
A: All inquiries can be sent to customercare@tasdise.com.
Q: If I enter my email address, will you sell my information?
A: We do not sell our customer's information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.